The Visitor Services Coordinator plays a key role in the delivery of The Ark’s strategic priorities, with a particular emphasis on Excellence and Engagement as they work closely with the whole of The Ark team and support the work of the Visitor Services team as the main point of contact for our schools and public audiences.

They will supervise the smooth running and administration of The Ark’s Visitor Services Team and support the Visitor Services Manager with all duties relating to box office and front of house including management of systems, rosters and customer service.

There are three main broad aspects to the role:

  • Box Office & FOH: This is the primary function and involves supporting all aspects of The Ark box office, customer service and reception activities, ensuring that operations are efficient, organised  and welcoming. This role will assist the Visitor Services Manager with the supervision of the day-to-day activities of the Visitor Services Assistants.
  • Membership: This involves the administration of The Ark’s Membership scheme, working closely with the Development & Advocacy Manager. Tasks will include renewal reminders; benefit checks; regular correspondence; assisting on the coordination of member events; maintaining and updating the database; preparing reports on membership activity.
  • Communications & Administration: As a key part of The Ark’s communications team, supporting institutional and programmatic marketing campaigns, ensuring that the wider Visitor Services Team have the information that they need when engaging with our audiences. Administration tasks will include maintaining online listings sites, coordinating the capturing of audience feedback and assisting with The Ark’s social media content. This role will also support other team members with administrative tasks as required.

This is a full-time role, on an initial one-year fixed-term contract. Please read the document at the link below in full for more information on the requirements of this role, and how to submit an application for consideration.

Job Description More Info
Date Posted: 6 September 2021
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