The Visitor Services Assistant (VSA) team plays a key role in the delivery of The Ark’s strategic priorities, with a particular emphasis on Excellence and Engagement as they work closely with the whole of The Ark team as the main point of contact for our schools and public audiences. It is a multi-skilled and varied role designed to deliver the warmest of welcomes and support and enhance all public-facing activity here at The Ark, in line with our mission statement and core values.
There are two main aspects to the role:
- Box Office: Supporting the Visitor Services team in all aspects of The Ark’s box office and reception operations, ensuring that operations are efficient, organised, and welcoming. You will also have a key role in helping to promote The Ark and all its events.
- Front of House: Working alongside the Duty Manager, artists, and other team members to deliver safe, fun, and creative experiences. The focus for the VSA is always on our audiences and visitors, ensuring that they are welcomed, supported, and looked after during their time at The Ark – whether in the theatre seeing a performance, navigating an exhibition, or taking part in a workshop. The VSA will consistently deliver and enforce The Ark’s health and safety and Child Safeguarding Policies.
This is a casual role, with hours varying from week to week depending on the needs of the programme and your own availability. A rota is created monthly based on your availability and the shifts available.
Please read the document at the link below in full for more information on the requirements of this role, and how to submit an application for consideration.Job Description More Info