The Helix Theatre – Job Description

POST: Part Time Casual Box Office Supervisor

The Box Office Supervisor is responsible for the daily running of the Box Office alongside the Box Office Manager and in their absence.

Key Tasks:

  1. To provide an efficient box office sales service operating a computerised

Ticket system (currently Ticketsolve). Training provided.

  1. To answer all enquiries received at the Box Office relating to The Helix


  1. To maintain and nurture relationships with regular attendees to The Helix.
  2. To input and update the database as required.
  3. To reconcile and record transactions on a daily basis.
  4. To adhere to the Company’s Health and Safety policy.
  5. To carry out any other task which may be reasonably required by the Box

Office Manager.

  1. To make a positive contribution to the work of the Box Office team and

Company as a whole.

  1. To act as main reception for the Theatre.


The Box Office Supervisor will be required to work evenings and weekends as well as day time hours.

Exhibit proper interdepartmental communication and organisation.

Work with the Box Office Manager to appropriately respond to patron issues.

Act as lead in Box Office Manager’s absence.

Follow box office management procedures to comply with venue policies.

Perform other duties as assigned by the Manager.

Essential Skills:

Computer literate (experience of Ticketsolve preferable but not essential)

Sales Background

Excellent Customer Service skills

Money handling experience

Excellent telephone manner

Shift flexibility essential

Proficient typing skills required.

Please apply in writing, enclosing a CV and the names and addresses of two

referees to:

Closing Date:  9th June 2023

Date Posted: 25 May 2023
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